Practical advice for business owners on handling reviews, dealing with difficult customers, and protecting your reputation online.
ReputationMost business owners only bother with bad reviews. Here's why responding to all of them — including the five-stars — is worth the extra two minutes.
Local SEOBusiness owners often wonder whether responding to reviews actually does anything for their search ranking. Here is what we know.
Local SEOMost business owners know Google reviews matter. Fewer understand exactly how they feed into where you show up in local search. Here's what's actually going on.
ReputationFake reviews are more common than most business owners realise. Here's how to spot them and what you can actually do about it.
ReputationMore reviews means more trust and more customers. Here's how UK business owners actually get them — without spamming people or breaking Google's rules.
ReputationGetting a bad review stings. But how you respond matters more than the review itself. Here's what actually works — and what to avoid.